MHC Library FAQ

Access Your Library Account and login with your MHC credentials. 

Your Library Account can be accessed on the Links menu of the library services homepage, or click "Sign in" on the top right when searching the library catalogue. 

Your library account allows you to:

• view your checked out items and due dates
• renew items
• place a hold on an item in the library collection
• view library fines
• create personal library lists

For additional support accessing your library account, contact the library: 

• at the library service desk
• by phone at 403-529-3867
• by email at mhclibrary@mhc.ab.ca
• chat with us

Medicine Hat campus library:

Type of Scanner	Location	Features
Flatbed Scanner 1	Accessibility Station	Good for bound texts and awkward sized documents.
Flatbed Scanner 2	Library Drop-in Computers	Good for bound texts and awkward sized documents.
Document Feeder	Library Drop-in Computers	Good for multiple loose letter/legal pages.

 

Troubleshooting Tips:

• If the scanner doesn't appear to be working make sure that the power is on. 
• Instructions for using each scanner can be found on the desk beside the scanner. 

 

Brooks campus library:

Type of Scanner	Location	Features
Epson Perfection	Main Library Desk	Good for bound texts and awkward sized documents.

Learn more about how to request a Student ID card on the MHC Library's ID Cards page. 

• Pay with cash at the library service desk
• MHC students, staff, and faculty can pay online. This link can be found in the library catalogue. Click the "Resources" dropdown menu on the top left, and choose "Online Fine Payments". Fill out the form, select "Library Fees/Fines" and click Submit. 

If you have questions about fines or fine payment, contact the library: 

• at the library service desk
• by phone at 403-529-3867
• by email at mhclibrary@mhc.ab.ca
• chat with us

Group Study Rooms can be booked at https://campusportal.ca.infosilem.com/mhc/p/ or at the Library Kiosk. 

1. Select "Book a Group Study Room" from the main menu. 

2. Select the Log In icon. 

3. Choose "MHC Single Sign-On".

4. Log in using your MHC credentials. 

5. Once logged in, select "New Booking" from the left menu. 

6. In the "Booking Type" dropdown menu, select "Library Study Room".

7. Choose: 

- Date

- Duration: how long you would like the room up to 2 hours

- Start time and End time

8. Select a room from the provide options. Click "Continue". 

9. Fill in Number of Attendees and Purpose. Click "Submit". 

10. Review the booking information and select "OK". You will receive an email with your booking details. 

 

 Other things of note:

• Group Study Rooms are intended for student use. 

• You are responsible for the cleanliness of the room.

• If you do no arrive within 15 minutes of your booking, your booking is considered cancelled, and others may book the room. 

If the item is in the library catalogue:

1) If the MHC library does not have the item, it will show "At other libraries worldwide".

2) Click on the "Request Item From Another Library" button.

3) Login to your library account, complete the Request Form, and click "Submit request".

 

If the item is in a database: 

1) Each database has a unique interface, but there will be a button or text indicating that the item is not available or cannot be found. 

2) Click on the "Request Item From Another Library" button. 

 

The library will email you to let you know when the item is available. 

For more information about Interlibrary Loan requests, please visit the Interlibrary Loan Information web page.

1)  Search the library collection for the item you are looking for.

2)  A hold can be placed on items that are:

• "Available" - the item will be retrieved by library staff and placed on the hold shelf for you to pick up at the library
• "Checked Out" - when the item is returned, you will be notified through your MHC email that the item is available and ready for you to pick up at the library

3)  Click on the title and then click on the "Request MHC Copy" button.

4)  Log in to your library account.

5)  Fill in the required fields and click the "submit" button to place your hold on the item.

6)  You will be notified through your MHC email when the item is available to be pick up at the library.

Medicine Hat & Brooks Campus Printers:

You can print from any of the MHC library drop-in computers, the printer options are:

Printer Name	Features	Cost
find-me on skynetVM25.mhc.ab.ca	Black & White (8.5" x 11") Colour (8.5" x 11")	$0.10/side $0.50/side

If you need different size such as 11" X 17" or poster printing please inquire at MHC's Print & Postal Services. 

Brooks campus has two computer labs, located in rooms 106 and 108.  Both labs have printers and scanners.

The 24-hour computer lab is located on the Medicine Hat campus in Room B244.  **College currently closes at 11 pm**

Note: The product that the college uses to host videos is called Microsoft Streams, this service is available only to current students, staff and faculty.

 

If you are having issues viewing videos, first confirm that you are logged into your college account within Microsoft. (For students this will be your mymhc.ca account and for staff/faculty your mhc.ab.ca account.)

To confirm which Microsoft account you are logged into check here: https://myaccount.microsoft.com

If you are NOT logged into your college account then log out and log back in with the proper account, navigate back to the video and try again. Remember to close out of the video and re-open it, this will allow the browser to reload the video with your proper credentials.

If you ARE logged into your college account then contact either the library (mhclibrary@mhc.ab.ca) for help with library related materials or IT Services (itsupport@mhc.ab.ca) for help with all other video content.

 

Check out the MHC Library's Citation Guide to learn how to cite, find citation examples, paper templates, and other citation guidance for APA, MLA, Chicago, and CSE styles. 

If you have questions about citations for your assignments, you can:

• ask at the library service desk
• book a Citation Help Appointment
• phone the library at 403-529-3867
• email the library at mhclibrary@mhc.ab
• chat with us

Contact the library to renew your items: 

• at the library service desk
• by phone at 403-529-3867
• by email at mhclibrary@mhc.ab.ca
• online at Your Library Account (sign in with your MHC credentials)
• chat with us

Some items are not renewable. For more information, please see the Borrowing page.

Online resources can be accessed various ways. The following two are the most common:

• Search the library catalogue to find ebooks, articles, and videos. Select the access/view button next to the resource. You will be prompted to login with your MHC credentials before viewing the resource. 
• Select a database to search for ebooks, articles, and videos. You will be prompted to login with your MHC credentials before accessing the database. 

If your MHC credentials aren't working, or you cannot access a resource, please contact the library:

• ask at the library service desk
• by phone at 403-529-3867
• email the library at mhclibrary@mhc.ab.ca
• chat with us

The MHC Library provides access to books, ebooks, journal articles, curriculum kits, games, puzzles, audiobooks, laptops, phone chargers, cameras, calculators, whiteboard markers, headphones, and more. 

Learn about borrowing, including what can be borrowed, loan periods, and fines, on the MHC Library Borrowing page. 

MHC Alumni can register for an Alumni card on MHC's Alumni page. 

To borrow items from the MHC library, alumni must sign up for one of our community library cards (see the Borrowing page for more information). 

 

 

 

There are multiple ways to add money to your printing account:

• Bring cash to the library service desk
• On a drop-in computer, click on the "Papercut User Portal" icon located on the desktop and add money using a credit card.
• Brooks Campus students can add money using a debit card at the Main Office. 

 

What are course reserves?

A course reserve is supplementary material that is assigned by your instructor. These materials can include articles, books, and media. Materials on reserve typically have a shot loan period to allow for a class to share the resource.

Where are course reserves located?

Check your course outline or contact your instructor for information on where your course reserve is located.

Course reserves may be located:

• in your course on Blackboard
• in digital format available through the library Reserves guide. 
• at the library service desk as a physical copy.

For more information or questions, contact the library: 

• at the library service desk
• by phone at 403-529-3867
• by email at mhclibrary@mhc.ab.ca
• chat with us

Assignments may require you to use resources that meet certain criteria such as: scholarly, peer reviewed, primary sources, etc. Our How to Research Guide can help you better understand these concepts. If you have questions about this, or need help finding resources that fit your assignment requirements, contact the library: 

• ask at the library service desk
• by phone at 403-529-3867
• by email at mhclibrary@mhc.ab.ca
• chat with us

View the library's hours, including vacation closures and semester breaks, on our website: https://mhc-ab.beta.libcal.com/hours/

Items can be returned when the library is closed by using the dropbox outside the library entrance.