MHC Library FAQ

Your library account allows you to:

• view your checked out items and due dates
• renew items
• place a hold on an item in the library collection
• view library fines and pay them
• create personal library lists

 

Logging into your library account requires:

• Your college email.
• Your password. This will be either your default password or the one you chose, if you changed the default.

 

Still can’t log in? Please contact the library at:

• Chat
• email: mhclibrary@mhc.ab.ca
• phone: 403.529.3867

There are two methods to get a Student ID Card printed:

1)

• You can request a Printed Student ID Card through your Student Dashboard HERE
• Follow the guidelines on Dashboard and submit a selfie for Library Staff to confirm. It may take up to 48 hours for your photo to show up on your dashboard and for you to receive and email indicating your card is ready for pickup as it is manually created.
• Click on the check box at the bottom of the screen when you submit a photo to request a printed card.
• Once your Student ID has been printed by the Library, you will receive an email on your student email account indicating that your Student ID Card is ready to be picked up at the Library.
• Ensure that you have a current piece of Government issued photo identification with you in order to pick up your card. (Passport, Driver's License, etc)

2)

• You can request a Printed Student ID Card by asking Library Staff at the Library Service Desk.
• Ensure that you have a current piece of Government issued photo identification with you in order to set up your card. (Passport, Driver's License, etc)
• We will take your photograph at our Student ID Station and print a card for you there.

Medicine Hat Campus

There are two ways to add money to your printing account:

• Bring cash to the library service desk.

• On a drop-in computer on the Medicine Hat campus, click on the "Printing" icon located on the desktop and add money using a credit card.

Brooks Campus

There are two ways to add money to your printing account:

• Bring cash to the library service desk.

• At the Brooks campus main office, money can be added to a print account using a debit card.

There are two ways to pay your fines:

• Pay by cash at the library service desk.
• Pay online. This link can also be found within your Library Account. Once you are logged in, click on "Resources" located in the top left, and choose "Online Fine Payments".

1)  Search the library collection for the item you are looking for.

2)  Locate the item in the list of results and check the availability. A hold can be placed on items that are:

• "Available" - the item will be retrieved by library staff and placed on the hold shelf for you to pick up at the library
• "Checked Out" - when the item is returned, you will be notified through your MHC email that the item is available and ready for you to pick up at the library

4)  Click on the title and then click on the "Request MHC Copy" button.

5)  Log in to your library account.

5)  Fill in the required fields and click the "submit" button to place your hold on the item.

6)  You will be notified through your MHC email when the item is available to be pick up at the library.

Available at the Medicine Hat campus:

Anyone can use the printer however, the computer is password protected and you need to complete the workshop to acquire the password.

Students/Staff/Faculty: Complete the workshop here through Blackboard. Remember to ENROLL within the course to be able to take the test.

Community Members: Please contact the Library (mhclibrary@mhc.ab.ca) to set up a time to take the workshop.

Find out more about the 3D printer.

After requesting to see an article or an ebook you should automatically be taken to a college login screen. Once you login with your college login you will be taken to the requested material.

If your college login isn't working, please contact the library:

• Chat
• email: mhclibrary@mhc.ab.ca
• phone: 403.529.3867

Brooks campus has two computer labs, located in rooms 106 and 108.  Both labs have printers and scanners.

Alumni of MHC can register for an Alumni card online at https://www.mhc.ab.ca/information-for/alumni

 

 

 

Medicine Hat campus library:

Type of Scanner	Location	Features
Flatbed Scanner 1	Accessibility Station	Good for bound texts and awkward sized documents.
Flatbed Scanner 2	Library Lab	Good for bound texts and awkward sized documents.
Document Feeder	Library Lab	Good for multiple loose letter/legal pages.

 

Troubleshooting Tips:

• If the scanner doesn't appear to be working make sure that the power is on. 
• To scan a document you need to first open the scanning program EPSON SCAN/ NAPS2, a shortcut can be found on the desktop.
• Instructions for how to use the scanner can be found here.

 

Brooks campus library:

Type of Scanner	Location	Features
Epson Perfection	Main Library Desk	Good for bound texts and awkward sized documents.

Medicine Hat campus printers:

You can print from any of the Medicine Hat library drop-in computers, the printer options are:

Printer Name	Features	Cost
Library_BW	Black & White Letter Legal	$0.10/side
Library_BW2	Black & White Letter	$0.10/side
Library_Colour	Colour Letter	$0.50/side
Library_T520 (Wide Format)	Colour 3’ x * (Horizontal) x (Vertical)	$4.50/vertical foot

If you need different size such as 11" X 17" please inquire at duplicating.

 

Brooks campus printers:

You can print from any of the Brooks library drop-in computers, the printer options are:

Printer Name	Features	Cost
HP LaserJet	Black & White Letter Letter with hole punch	$0.10/side
USB Xerox WorkCenter	Black & White Letter Legal	$0.10/side

Colour printing is available at the Brooks campus main office. Cost per page is $0.50/side.

1) Search the library catalogue for the book or article you are looking for. Use the filter options on the left hand side to limit the results to the format (book, article, etc.) you looking for.

2) Click on the title of the item. If the MHC library does not have the item, it will show "Held by other libraries worldwide" and will display a "Request Item From Another Library" button.

3) Click on the "Request Item From Another Library" button.

• When off campus: click on the "Sign into your MHC Library account" link and fill in the required fields.
• When on campus: fill in the required fields to place your request.

The library will notify you on the availability of the item requested.

For more information about Interlibrary Loan requests, please visit the Interlibrary Loan Information web page.

The 24-hour computer lab is located on the Medicine Hat campus in Room B244.  **College currently closes at 11 pm**

Check out the MHC library web page on Citation. Here you will find information, links, and video tutorials explaining the citation style and how to use the style in your assignments.

If you have further questions, please contact the library:

• Book an Appointment
• email: mhclibrary@mhc.ab.ca
• IM/Chat Service

You can renew your library items by:

• Online: by accessing Your Library Account.
• email: mhclibrary@mhc.ab.ca
• phone: 403.529.3867

For more information, please see the Borrowing page.

*These rooms are intended as student-use only rooms.*

 

You can book group study rooms by:

• Using the QR code outside of the rooms
• The Library Kiosk
• On the Library Website (near the bottom of the page)

If you still need assistance, please ask Library Staff for help.

 

Other things of note:

• You can book a maximum of 42 days in advance
• You are responsible for the cleanliness of the room
• If you do no arrive within 10 minutes of your booking then the room is considered forfeit and another can utilize the room in your place.

Note: The product that the college uses to host videos is called Microsoft Streams, this service is available only to current students, staff and faculty.

 

If you are having issues viewing videos, first confirm that you are logged into your college account within Microsoft. (For students this will be your mymhc.ca account and for staff/faculty your mhc.ab.ca account.)

To confirm which Microsoft account you are logged into check here: https://myaccount.microsoft.com

If you are NOT logged into your college account then log out and log back in with the proper account, navigate back to the video and try again. Remember to close out of the video and re-open it, this will allow the browser to reload the video with your proper credentials.

If you ARE logged into your college account then contact either the library (mhclibrary@mhc.ab.ca) for help with library related materials or ITS (callcentre@mhc.ab.ca) for help with all other video content.

 

Use your valid student/staff ID card, alumni card or community library card, to borrow books, magazines, media, curriculum support materials and more.

Please visit Borrow webpage for more information.

Check the library collection to see what is available.

What are course reserves?

A course reserve is supplementary material that is assigned by your instructor. These materials can include articles, books, and media. Materials on reserve typically have a shot loan period to allow for a class to share the resource.

Where are course reserves located?

Check your course outline or contact your instructor for information on where your course reserve is located.

Course reserves may be located:

• in your course on Blackboard
• in digital format and available through e-Reserves. Go to eReserves.
• at the library service desk as a physical copy.

Having trouble finding or accessing your course reserve?

Please contact the MHC library at:

• email:  mhclibrary@mhc.ab.ca
• phone:  403.529.3867

The MHC library has a large format printer that can handle print jobs that have one dimension that is 36-inches or less and the other dimension has no limits.

Cost

The cost is $4.50 per linear foot.  You will need to add the amount needed to print the poster on your print account before you begin printing.  There are two ways to add money to your printing account:

• By cash at the library service desk.
• By credit card using an app available on any drop-in computer on the Medicine Hat campus.

Printing Tips

• Know the dimensions of your poster.  The exact dimensions are needed when printing your poster.
• Save the original file type.  Save your poster in the file format you designed the poster in, for example, if you used PowerPoint, save the file as a PowerPoint file (.pptx).  This original file format is required to edit the poster.
• Save a PNG copy of your poster.  Printing an image file (PNG) is the most reliable method and allows you to see how the poster looks before printing.
• Consult library staff before printing.  When using the large format printer for the first time, please consult library staff for guidance when printing. See "Printing Instructions" below.

Printing Instructions

• Save a copy of your project as an image file, preferrably as a PNG.  Printing an image file (PNG) is the most reliable method and allows you to see how the poster looks before you print.
• How to Print a Image (PNG) file on the Large Format Printer

Poster Design

• For information how to design a poster, check out the MHC library guide Academic Posters