MHC Library FAQ

Find what you need in our searchable FAQ.

How do I access my library account?

184 views   |   1   0   |   Last updated on Feb 10, 2021   

Your library account allows you to: view your checked out items and due dates renew items place a hold on an item in the library collection view library fines and pay them create personal library lists Logging into your library account requires: 1)  Your library barcode. The 14-digit number is located at the bottom of your student ID card. It is also listed under the personal information section... read more


What are the current COVID-19 restrictions within the library?

112 views   |   0   0   |   Last updated on Feb 10, 2021   

Currently the library is physically closed, this means that users are unable to use the space or any of the physical technologies such as printing and scanning. We will update this FAQ as restrictions to our space change. Users can still request books as well as get research or citation help by either booking an appointment or utilizing our chat. These services can be accessed through the library ... read more


Where do I get a student ID card?

111 views   |   0   0   |   Last updated on Jan 26, 2021   

Student ID cards are issued at the library service desk. ***Please note that due to COVID-19 we request that students activate their Virtual Student ID card instead of getting a physical card.*** Virtual Student ID cards are now displayed within your student dashboard. Students are required to upload a photo to activate this card. Please follow the guidelines within dashboard when submitting your ... read more


Where can I find my library barcode?

96 views   |   0   0   |   Last updated on Jan 21, 2021   

Your library barcode is a 14-digit number located on your student ID card near the bottom of the card. It is also listed under the personal information section in your student Dashboard.... read more


How do I add money to my printing account?

96 views   |   0   0   |   Last updated on Feb 10, 2021   

Medicine Hat Campus There are two ways to add money to your printing account: Bring cash to the library service desk. ***Due to COVID-19 you are required to bring the exact amount you want to add.*** On a drop-in computer at the Medicine Hat campus library, click on the "Printing" icon located on the desktop and add money using a credit card. Brooks Campus There are two ways to add money to yo... read more


Can I borrow library items during COVID-19?

83 views   |   0   0   |   Last updated on Feb 10, 2021   

Yes, in accordance with guidance from Alberta Health Services, we have implemented contactless borrowing of library items. To borrow an item, place a request for the item either by: placing a hold through your library account emailing circulation@mhc.ab.ca You will be notified through your MHC email that the item is ready to be picked up and item will be available for 24 hours. After 24 hours yo... read more


How can I use the 3D printer?

82 views   |   0   0   |   Last updated on Feb 08, 2021   

***Due to Covid-19 the 3D printer is currently unavailable.*** Available at the Medicine Hat campus: Anyone can use the printer however, the computer is password protected and you need to complete the workshop to acquire the password. Students/Staff/Faculty: Complete the workshop here through Blackboard. Remember to ENROLL within the course to be able to take the test. Community Members: Please co... read more


What are my printing options in the library?

81 views   |   0   0   |   Last updated on Feb 10, 2021   

Medicine Hat campus printers: You can print from any of the Medicine Hat library drop-in computers, the printer options are: Printer Name Features Cost Library_BW Black & White Letter Legal $0.10/side Library_BW2 Black & White Letter $0.10/side Library_Colour Colour Letter $0.50/side Library_T520 (Wide Format) Colour 3’ x * (Horizontal) x (Vertical) ... read more


What can I borrow from the library?

80 views   |   0   0   |   Last updated on Jan 27, 2021   

Use your valid student/staff ID card, alumni card or community library card, to borrow books, magazines, media, curriculum support materials and more. Please visit the Borrowing webpage for more information. Check the library collection to see what is available. ... read more


How can I pay my library fines?

79 views   |   0   0   |   Last updated on Feb 02, 2021   

Pay by cash at the library service desk.  ***Please note that due to Covid-19 all fine payments must be paid with exact cash*** Pay online. This link can also be found within your Library Account. Once you are logged in, click on "Library Links" located in the top right (beside your name), and choose "Online Fine Payments". ... read more


How do I renew or extend the loan period for a book or other library items I have signed out?

67 views   |   0   0   |   Last updated on Feb 10, 2021   

You can renew your library items by: Online: by accessing Your Library Account.  For information on how to access your account, please visit the Library Account webpage. email: circulation@mhc.ab.ca phone: 403.529.3867 ... read more


How do I access the DSM-V?

66 views   |   0   0   |   Last updated on Feb 23, 2021   

Currently the DSM-V is on reserve within the library, for access you will need to contact us directly. You can contact us by: Calling: 403.529.3867 Chat: chat loading... Email: circulation@mhc.ab.ca   When requesting access please include: 1)  Your name (if you are not emailing from your mymhc.ca email) 2) The particular section you need 3) Your class name Upon receiving this information we will... read more


How do I place a hold on a library item?

60 views   |   0   0   |   Last updated on May 27, 2021   

1) Search the library collection for the item you are looking for. 2)  Locate the item in the list of results and check the availability. A hold can be placed on items that are: "Available" - the item will be retrieved by library staff and placed on the hold shelf for you to pick up at the library "Checked Out" - when the item is returned, you will be notified through your MHC email that the item... read more


How do I get into the databases to view articles and eBooks from off campus, my number does not work?

54 views   |   0   0   |   Last updated on Feb 10, 2021   

The "Please Sign In" screen, requires a library barcode, this 14-digit barcode is located near the bottom of your student ID card and it is also listed under the personal information section in your student Dashboard.  Enter the 14-digit barcode number, then click "Sign In Now" and you will have access to the content. If you get the "Sign In Problem" screen, stating "The number you entered was i... read more


Where can I scan a document in the library?

50 views   |   0   0   |   Last updated on Feb 10, 2021   

Medicine Hat campus library: Type of Scanner Location Features Flatbed Scanner 1 Accessibility Station Good for bound texts and awkward sized documents. Flatbed Scanner 2 Library Lab Good for bound texts and awkward sized documents. Document Feeder Library Lab Good for multiple loose letter/legal pages. Troubleshooting Tips: If the scanner doesn't appear to be ... read more


Why can't I see the library videos or my course reserves? (Microsoft Streams)

49 views   |   0   0   |   Last updated on Mar 10, 2021   

Note: The product that the college uses to host videos is called Microsoft Streams, this service is available only to current students, staff and faculty.   If you are having issues viewing videos, first confirm that you are logged into your college account within Microsoft. (For students this will be your mymhc.ca account and for staff/faculty your mhc.ab.ca account.) To confirm which Microsoft a... read more


How do I request a book or article that the MHC library does not have?

48 views   |   0   0   |   Last updated on Feb 10, 2021   

1) Search the library catalogue for the book or article you are looking for. Use the filter options on the left hand side to limit the results to the format (book, article, etc.) you looking for. 2) Click on the title of the item. If the MHC library does not have the item, it will show "Held by other libraries worldwide" and will display a "Request Item From Another Library" button. 3) Click on th... read more


Where is the 24 hour computer lab located?

48 views   |   0   0   |   Last updated on Feb 02, 2021   

The 24-hour computer lab is located on the Medicine Hat campus in Room B244.... read more


How do I get an Alumni card?

45 views   |   0   0   |   Last updated on Feb 01, 2021   

Alumni of MHC can register for an Alumni card online at www.mhc.ab.ca/Alumni_Friends/StayingConnectedAlumni-Contact     ... read more


Where can I find information about citing in APA, MLA, or Chicago style?

39 views   |   0   0   |   Last updated on Jan 28, 2021   

Check out the MHC library web page on Citation. Here you will find information, links, and video tutorials explaining the citation style and how to use the style in your assignments. If you have further questions, please contact the library: Book an Appointment email: reference@mhc.ab.ca IM/Chat Service ... read more


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